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Privacy Policy

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1. Important Information and Who We Are

Purpose of this privacy policy

This Privacy Policy provides information about how Cogniva (operated from Suite 903, 401 Docklands Drive, Docklands Victoria 3008 Australia) collects and processes your personal data when you use our services, including any personal data you may provide through our website, SEO Panel, and digital marketing services.

This privacy policy applies to all users of Cogniva’s services and platforms, including our website (cogniva.com.au).

2. The Personal Data We Collect About You

We may collect and process different kinds of personal data about you which we have grouped together as follows:

  • Client Information: Basic contact and business information including your name, email address, phone number, and company details stored in our secure database for account management and communication purposes.
  • SEO Panel Data: Information related to your SEO campaigns, including keyword tracking, website analytics, search rankings, and optimization preferences.
  • Marketing Campaign Data: Data related to your digital marketing campaigns, including social media metrics, Google Ads performance, and campaign analytics.
  • Website Usage Data: Information about how you interact with our website, including UI/UX preferences and behavior patterns to improve our service delivery.
  • Project Requirements: Information you provide during consultations and project briefings, including business goals, target audience, and marketing preferences.

3. How We Use Your Data

  • Service Delivery: We use your data to deliver our core services, including:
    • Search Engine Optimization
    • Social Media Marketing
    • Google Ads Management
    • Web UI/UX Design
  • Campaign Management: To track, analyze, and optimize your marketing campaigns
  • Performance Reporting: To generate insights and reports about your campaigns’ performance
  • Communication: To send updates, reports, and respond to inquiries via phone (1300 570 740) or email (hello@cogniva.com.au)
  • Service Improvement: To enhance our service offerings and user experience

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session preferences
  • Analyze website traffic and user behavior
  • Improve our website’s performance and user experience

No cookies are used for advertising purposes outside of campaign tracking for our services.

5. Third-Party Services

We utilize industry-standard third-party services for:

  • Website Analytics
  • Social Media Marketing Tools
  • SEO and Keyword Tracking
  • Google Ads Management

All third-party services are carefully selected to meet Australian privacy standards.

6. Data Security

As a professional digital marketing company based in Melbourne, we implement robust security measures to protect your data, including:

  • Secure cloud-based storage
  • Encrypted data transmission
  • Regular security audits
  • Restricted access controls

While we maintain high security standards, no method of electronic transmission or storage is 100% secure. We commit to protecting your data using industry best practices and comply with Australian privacy regulations.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal data
  • Request corrections to your data
  • Opt-out of marketing communications
  • Request data deletion (where applicable)

8. Business Hours and Contact

For privacy-related queries, you can reach us during our business hours:

  • Monday – Friday: 09:00 AM – 4:30 PM AEST
  • Phone: 1300 570 740
  • Email: hello@cogniva.com.au
  • Address: Suite 903, 401 Docklands Drive, Docklands Victoria 3008 Australia