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Terms of Service

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1. Overview

Welcome to Cogniva! These Terms and Conditions (“Terms”) govern your access to and use of Cogniva’s digital marketing services, website, and SEO Panel. By engaging our services or using our platforms, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

Cogniva is a professional digital marketing agency based in Melbourne, Australia, providing comprehensive digital marketing solutions including SEO, social media marketing, Google Ads management, and web UI/UX design services.

2. Service Agreement

By engaging our services, you acknowledge and agree to the following:

  • Service Scope: Services will be delivered as outlined in your specific service agreement or proposal
  • Client Cooperation: Timely provision of necessary information, materials, and approvals required for service delivery
  • Payment Terms: Adherence to agreed payment schedules and terms
  • Project Timeline: Compliance with established project timelines and deadlines

3. Client Responsibilities

  • Provide accurate and current business information
  • Maintain necessary access credentials for marketing platforms
  • Review and approve deliverables in a timely manner
  • Ensure compliance with relevant industry regulations
  • Maintain confidentiality of strategic marketing plans and proposals

4. SEO Panel and Digital Services

  • Access Rights: Clients receive access to our SEO Panel based on their service package
  • Data Usage: Analytics and performance data will be used to optimize marketing strategies
  • Report Delivery: Regular performance reports will be provided as per service agreement
  • Platform Updates: SEO Panel features may be updated or modified to improve service delivery

5. Intellectual Property

  • All marketing materials created by Cogniva remain our intellectual property until full payment is received
  • Clients retain ownership of their original content and materials
  • Cogniva reserves the right to use non-confidential work in its portfolio
  • Clients must respect Cogniva’s intellectual property rights in all deliverables

6. Limitation of Liability

While we strive for excellence in all our services:

  • We cannot guarantee specific rankings or performance metrics
  • We are not liable for indirect or consequential losses
  • Our liability is limited to the amount paid for services
  • We are not responsible for third-party platform changes affecting performance

7. Termination

  • Either party may terminate services with 30 days written notice
  • Outstanding payments must be settled upon termination
  • All relevant materials and access will be returned upon project completion
  • Confidentiality obligations survive termination

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Melbourne, Victoria.

9. Contact Information

For any questions or concerns regarding these Terms, please contact us:

  • Phone: 1300 570 740
  • Email: hello@cogniva.com.au
  • Address: Suite 903, 401 Docklands Drive, Docklands Victoria 3008 Australia
  • Business Hours: Monday – Friday, 09:00 AM – 4:30 PM AEST